In just a few months, Bellrock’s CEO Carlo Alloni has set a bold course for the future. From aligning Bellrock’s vision with its values to embracing technology-led innovation, he’s driven by a commitment to clients, people, and innovation.
Find out what’s been keeping him motivated and what plans are in the pipeline for offering an even more complete, advance service as he shares perspectives on his first 100 days.
Where’s your focus been during your first 100 days in the job?
On our clients and our people, absolutely. I’ve been meeting everyone I can, getting under the skin of the business and gathering external perspectives. Learning what people think of us, and what we think of ourselves.
Using that insight, we’ve delivered three major points of change. The first has been a total redefinition of our customer value propositions; the problems we’re solving, both today and tomorrow.
Second, we’ve done the same kind of revamp on our people value proposition. Our mission and values have all been refreshed, they’re the anchor for the practices and behaviours we want in Bellrock.
And third, we have a new shared vision bringing everything together. This is for everyone; team members, supply chain, and investors who we’ve just shown our plans for 2025 and beyond.
What are those plans for the future?
Next year is going to be transformative. A totemic year for us, in terms of investment in sales and marketing and technology. That’s going to let us hit the market refreshed and powerful, targeting growth in 2026 and beyond.
The groundwork for change is being laid right now. We’re revising our performance reviews, aligning them with the new vision, mission, and values. Same goes for branding; sales and marketing collateral, all refreshed and refocused.
Of course, ideas are relatively easy. The proof will be in the pudding. So, we’re doing everything we can now to get people ready for change. Preparing for the shift in base, communicating with clients. When the time comes, we need to be able to move fast.
How do you see Bellrock’s overall position in the market today?
Strong, uniquely strong in some areas. We differentiate by having the best talent who are obsessed with clients and quality. I use ‘obsessed’ deliberately, the important thing about obsession is that it makes you the most focused partner. We integrate ourselves in ways other companies just don’t, also the clients are just one phone call away from the CEO or divisional Managing Director at Bellrock. That’s so important.
Across the whole group, we’re technology led in everything we do. The amount of data that generates across all operations is another key strength. We can visualise this data for clients, creating insights for workplace and property solutions.
That would change the whole game. Asset surveying that feeds seamlessly into intelligent asset care, scheduling works via platforms like Concerto. Everything connected, all our assets cross-pollinating each other. The sheer scope of what we do means we can provide a data-driven service that just isn’t out there yet. We can legitimately pioneer new depths of reporting and analysis. Very exciting times!
Has this role changed or inspired you in ways you didn’t expect?
The warmth and positivity I’ve experienced blew me away. We’re so quick to get to market, we adapt and serve fast. That’s partly because of our size, partly due to the level of motivation in the culture. It’s energising to be part of it.
Creating value begins with the interaction between clients and teams. I’ve loved getting feedback from clients in this regard. Feedback is a gift, and I’ve been lucky to have some frank, honest conversations about the service we’re giving clients.
The internal feedback from our teams also impacted my approach. It’s humbling whenever I hear from our people whose colleagues have gone the extra mile. Working late, carrying on despite rain and snow, you name it.
We have highly engaged people here and I want to see more spotlight shining on these frontline heroes. By celebrating their professionalism and perseverance, we can further our overall mission of creating and curating better built environments.
The next chapter
With 100 days behind him, Carlo Alloni has proven his ability to lead with vision, energy, and purpose. From refreshing Bellrock’s mission and values to driving forward transformative changes in technology and client service, his first months have laid the foundation for an exciting 2025.
As Bellrock prepares for a pivotal year ahead, with investments in innovation and a sharper focus on client and people propositions, the business is poised to deliver even greater value to its partners. Carlo’s journey demonstrates that change isn’t just about ideas—it’s about action, collaboration, and an obsessive commitment to excellence.
